FAQ's

Everything you need to know before making your purchase

Payment And Shipping

1. Can I apply two coupon codes or offers to one order?

No. Only one coupon code or promotional offer can be applied to an order at checkout.

2. Do you offer same-day delivery?

Yes. Same-day delivery is available for eligible PIN codes in:

New Delhi
Bengaluru
Ahmedabad
Hyderabad

Orders placed before 6:00 PM can be delivered on the same day. Orders placed after the cut-off will generally be delivered on the next service day.

Same-day delivery is available six days a week, subject to product availability and serviceability. A delivery charge of ₹199 applies per order.

3. Do your prices include GST?

Yes. All prices displayed on our website include GST and other applicable taxes.

4. Do you offer Cash on Delivery?

Yes. Cash on Delivery is available for eligible orders up to ₹2,999.

A non-refundable COD handling fee of ₹50 applies to every Cash on Delivery order

5. What payment methods do you accept?

The payment options available at checkout may include:

Credit and debit cards
Net banking
UPI and QR payments
Digital wallets
Snapmint Pay in 3 No-Cost EMI, subject to eligibility
Cash on Delivery for eligible orders

The available options may vary depending on the order value and delivery location.

6. My payment was deducted, but I did not receive an order confirmation. What should I do?

Please don’t worry. A payment may sometimes be deducted even when the order confirmation is delayed because of a technical issue with the payment gateway.

Please contact our support team or email support@techieindia.in with the following information:

Payment amount
Registered phone number and email address
Screenshot of the payment confirmation

Our team will check the transaction and assist you.

7. When will I receive my refund?

For returned products, the refund will be initiated after the product reaches our warehouse and successfully completes inspection.

Once initiated, the refund generally takes 3–5 working days to appear in your account. The exact time may vary depending on your bank or payment provider.

8. Are there any shipping charges?

Standard shipping is free across India.

The following additional charges may apply:

Cash on Delivery: ₹50 non-refundable handling fee
Same-day delivery: ₹199 per order

9. When will my Techie order be delivered?

Delivery time depends on product availability and the delivery PIN code. Most standard orders are delivered within 3–4 working days.

Enter your PIN code on the product page to check the estimated delivery time. The latest estimated delivery date will also be shown during checkout.

Return And Warranty

1. What warranty do I get on Techie laptop batteries?

We offer a standard 12-month warranty on all compatible batteries.

2. Can I return or exchange a product?

Eligible products can be returned or exchanged within 15 / 7 days of delivery, subject to our Return and Replacement Policy.

If the product is damaged, defective, incorrect or incompatible, contact our support team with your order details, photographs or videos of the product, and a description of the issue.

Products must be returned with their original packaging, accessories, and invoice unless our support team advises otherwise.

3. How should I pack a return?

Please pack the product securely to prevent damage during transit.

Use the original product packaging wherever possible and place it inside a protective outer box. Use bubble wrap or similar cushioning material to keep the product from moving inside the package.

Damage caused by inadequate return packaging may affect return eligibility.

4. Why should I buy directly from Techie instead of a marketplace?

When you purchase directly from Techie, you receive:

Direct assistance from the Techie customer-support team
Faster access to product and compatibility support
A 15-day return or exchange option on eligible products
Doorstep warranty support on eligible products
Direct access to Techie’s warranty and after-sales service network

Return and warranty terms may differ for purchases made through third-party marketplaces.

5. What is Techie’s warranty policy?

Every Techie product is covered by an applicable warranty. The warranty duration is mentioned on the product page and may vary by product category.

The warranty is generally calculated from the invoice date and covers manufacturing defects and functional failures under normal use. It does not cover accidental damage, physical damage, liquid damage, misuse, unauthorised repairs or normal wear and tear.

Please refer to our detailed Warranty Policy for the complete terms, exclusions and claim process.

6. How can I claim a warranty?

Email support@techieindia.in with:

Order number or purchase invoice
Product name and model
Product serial number, where applicable
Description of the problem
Clear photographs or videos showing the issue
Your name, phone number and address

After reviewing the details, our support team will provide the next steps for troubleshooting, pickup, inspection, repair or replacement.

Order Related

1. Can I change my order after placing it?

Orders generally cannot be changed after they have been placed.

However, if you contact us right away, we will try to accommodate your request before we process the order. Once we pack or ship the order, we can't make changes.

2. How can I track my order?

We will send you a tracking link by email or WhatsApp once your order has been shipped, usually by the next business day.

You can also contact our support team if you need help tracking your order.

3. Can I get a GST invoice for my order?

Yes. A GST invoice is provided with every order.

If you are purchasing for a business, enter your GST number and billing details in the GST information section during checkout. Please ensure that the information is correct before placing the order, as changes may not be possible after the invoice is generated.

4. Can I cancel my order?

To request a cancellation, contact us through phone, email or WhatsApp as soon as possible. Please include your order number and reason for cancellation.

We will try to cancel the order if it has not yet been processed or shipped. Orders that have already been shipped cannot be cancelled.

Laptop Battery Queries

1. How do I choose the correct battery for my laptop?

You can find a compatible battery using either your laptop model number or the battery part number.

Using the laptop model number

The laptop model number is usually printed on a label on the bottom of the laptop.

Examples:

ASUS K53SV
HP Pavilion G6
MacBook Pro 13 A1278

Enter the complete model number in our search bar or Battery Finder.

Using the battery part number

The battery part number is printed on the battery’s label. You may need to remove the existing battery to find it.

Examples:

AA-PB9NC6B
A32-M47
BTY-L45

Enter the complete part number in our search bar or Battery Finder.

Before ordering, compare the battery shape, connector position, voltage and listed compatibility. Contact our support team if you are unsure.

2. My new battery says “Plugged in, not charging.” What should I do?

First, turn off your laptop, disconnect the charger and reinstall the battery securely. Then reconnect the charger and allow the battery to charge while the laptop is switched off.

You should also check for pending BIOS, battery-driver or operating-system updates.

For additional troubleshooting, watch our battery charging guide. If the issue continues, contact Techie Support.

3. Is this an original or genuine laptop battery?

It is a genuine Techie-compatible replacement battery designed for the laptop models mentioned on the product page.

Techie batteries use quality cells, protection circuits and smart battery-management components to provide reliable performance. They are not represented as batteries manufactured by the original laptop brand unless the product page explicitly says so.

Please verify the model number, part number, voltage and connector before ordering.

4. What are the dos and don’ts for laptop battery use?

Battery dos

Use a compatible, good-quality laptop charger.
Charge the battery before using it for the first time.
Keep the laptop and battery in a cool, dry and ventilated environment.
Partial charging is safe; the battery does not need to reach 0% before recharging.
If storing the battery for an extended period, keep it partially charged and recharge it periodically.
Use the laptop’s recommended power-management settings.
Contact support if the battery becomes swollen, unusually hot or physically damaged.

Battery don’ts

Do not puncture, bend, crush, drop or dismantle the battery.
Do not expose the battery to water, moisture, fire or extreme heat.
Do not repeatedly drain the battery to 0%.
Do not use an incompatible charger or power adapter.
Do not continue using a swollen, leaking or damaged battery.
Do not dispose of the battery with regular household waste. Use an authorised e-waste collection facility.

5. My existing battery has a slightly different voltage. Can I use the Techie battery?

Certain nominal voltage ratings may be compatible, including:

3.6V and 3.7V
7.2V and 7.4V
10.8V and 11.1V
14.4V and 14.8V

However, voltage alone does not confirm compatibility. The battery part number, connector, physical dimensions, polarity and laptop model must also match.

Only use the battery if your laptop or existing battery is included in the product’s compatibility list. Contact Techie Support if you are unsure.

6. Can I use a battery with a lower capacity?

Yes, a lower-capacity battery may work if its voltage, connector, dimensions, polarity and compatibility are correct.

However, a lower mAh or Wh rating will generally provide less runtime between charges. Battery capacity affects runtime, while voltage and electrical compatibility determine whether the battery can be used safely.

We recommend selecting a battery specifically listed as compatible with your laptop model.