Return Policy

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Last Updated: January 1, 2026

At Techie, we aim to deliver reliable, high-quality products and a smooth shopping experience. This Return & Exchange Policy outlines the conditions under which returns, replacements, and refunds are accepted, helping set clear expectations for both customers and Techie.

1. Return Eligibility

1.1 Return Time Frame (Category-Wise)

Returns must be initiated within the time frame mentioned below from the date of delivery:

  • Laptop Batteries: 15 days

  • Laptop Adapters: 15 days

  • Laptop Keyboards: 7 days

  • Networking: 7 days

  • Laptop Cooling Pads: 7 days

  • USB Hubs: 7 days

  • Cables: 7 days

  • Converters: 7 days

  • Laptop Sleeves: 7 days

  • Barcode Scanners: 7 days

Requests raised after the applicable return window will not be accepted.

1.2 Condition of Product (Mandatory)

To be eligible for a return or refund, the product must meet all of the following conditions:

  • Unused, uninstalled, and not powered on

  • In original packaging with all accessories, manuals, and labels

  • No physical damage, scratches, dents, or signs of wear

  • Original seals, serial numbers, QR codes, and stickers must be intact

  • Product serial number must match Techie’s shipment records

Note: Any product showing signs of use, or tampering will not be eligible for return or refund.

1.3 Proof of Purchase

A valid proof of purchase (order ID, invoice, or receipt) is mandatory for all return or exchange requests.

2. Non-Returnable Items

The following will not be eligible for return or refund:

  • Used or partially used products

  • Products with tampered serial numbers

  • Items returned without original packaging or missing accessories

  • Products damaged due to misuse, electrical faults, liquid damage, or customer handling

  • Bulk / B2B / commercial orders (unless explicitly agreed in writing)

3. Wrong Model / Customer Error

Returns due to incorrect model selection, compatibility issues, or customer error are accepted:

  • The product is unused

  • Packaging is intact

If the product has been damaged or installed, returns will not be accepted.

4. Return Process

Step 1: Initiate Request

Initiate a return or replacement request via the Return & Warranty section on the website or contact Customer Support:

Provide the order ID, product details, and reason for return.

Step 2: Approval

If eligible, Techie will issue a Case ID / RMA number via email.

Step 3: Reverse Pickup

  • Reverse pickup will be arranged by Techie

  • Products must be securely packed in original packaging

Step 4: Verification

Once received at our warehouse, the product will undergo quality and authenticity checks.

Step 5: Outcome

  • Approved: Refund or replacement initiated

  • Rejected: Details will be shared with the customer via email. 

5. Refund Policy

  • Refunds are issued only after successful verification

  • Refunds are processed to the original payment method

  • Refund processing time: 5–7 working days

  • Bank/payment gateway settlement may take an additional 2–3 working days

Warranty claims do not qualify for refunds. Warranty cases are eligible only for repair or replacement.

6. Exchange Policy

Exchange Eligibility

Exchanges are applicable only for:

  • Manufacturing defects

  • Dead on arrival (DOA) products

  • Transit damage (reported within timeline)

Exchange Timeline

  • Exchange is initiated within 24–48 hours after successful verification

  • Replacement is subject to stock availability

7. Damaged, Defective, or Empty Box on Delivery

If you receive a damaged product, defective item, or empty box, report it within 48 hours of delivery.

Mandatory Proof (Any claim without proof may be rejected):

  • Clear photos of outer packaging with shipping label

  • Product photos/videos

  • Unboxing video (strongly recommended)

Claims raised after 48 hours will not be eligible for replacement or refund.

8. Shipping & Return Charges

  • Techie bears return shipping cost only for:

    • Defective products

    • Transit damage

    • Wrong item shipped

    • Change of mind

    • Wrong model ordered

    • Compatibility issues

9. Abuse of Return Policy

Techie reserves the right to:

  • Reject return or exchange requests

  • Block future orders

  • Limit service access

in cases of misuse, excessive returns, or fraudulent behavior.

10. Policy Modification & Jurisdiction

  • Techie reserves the right to modify this policy at any time without prior notice

  • This policy is governed by the laws of India

11. Contact Us

For any questions or assistance related to returns or exchanges:

📧 Support@techieindia.in
📞 +91-8088242424