Shipping policy

Who We Are

Techie is the operator of https://techiestore.in/.
By placing an order through this website, you agree to the terms outlined below. These terms are designed to clearly define responsibilities and set expectations regarding our services.

1. General

All orders are subject to stock availability. While we strive to maintain accurate inventory levels, occasional discrepancies may occur.
If an item you ordered is unavailable, we will:

  • Ship the available items, and

  • Contact you to confirm whether you prefer to wait for restocking or receive a refund for the unavailable item.

2. Shipping Costs

  • Prepaid Orders: Free shipping

  • Cash on Delivery (COD): Additional ₹50 COD charge applies

3. Returns & Warranty

Techie honors valid warranty claims submitted within 1 year from the date of delivery.

  • Customers must pre-pay return shipping

  • Upon successful warranty validation, Techie will reverse-ship the replacement or repaired item at no extra cost

  • Warranty claims are processed within 1 business day after receiving the returned item

  • Depending on availability, you will receive either a replacement or a repaired product

4. Cancellation Policy 

  • Cancellation requests must be raised within 2-3 hours of order placement

  • Requests should be made via email (preferred) or phone, quoting the order number

Once an order reaches any of the following statuses:

  • Pickup Generated

  • Out for Pickup

  • Shipped

  • In Transit

➡️ Cancellation charges will apply

If cancelled within the allowed time, a full refund (including shipping charges, if any) will be processed.
Refunds may take up to 7 -10  days, depending on the payment method.

5. Delivery Terms

5.1 Transit Time (Domestic)

Estimated delivery time: 1–7 working days

5.2 Dispatch Time

  • Orders are typically dispatched by 3:30 PM (IST) within 1 business day of payment confirmation

  • Warehouse working days: Monday to saturday

  • The warehouse is closed on Sundays and national holidays

5.3 Change of Delivery Address

Delivery address changes can be requested anytime before dispatch.

5.4 Incorrect Address or Contact Details

If an order is returned due to incorrect address or contact information after multiple delivery attempts, re-dispatch charges will apply.

5.5 Items Out of Stock

If part of your order is out of stock:

  • In-stock items will be shipped immediately

  • Remaining items will be shipped once restocked or refunded as per customer request

5.6 Delivery Delay

If delivery exceeds the estimated timeline, please contact customer support for investigation.

6. Tracking Notifications

Once dispatched, tracking details will be shared via email, allowing you to track your shipment through the courier partner.

7. Parcels Damaged in Transit

  • If visible damage is noticed at delivery, reject the parcel immediately

  • If damage is discovered after delivery, report it within 24–48 hours

  • Claims reported after this window may not be accepted

8. Duties & Taxes

All applicable taxes are included in the product price displayed on the website.

9. Order Cancellations

Orders can be cancelled before dispatch.
If already dispatched, please contact customer support for further assistance.

10. Same-Day Delivery

TechieStore offers Same-Day Delivery on eligible orders placed on Techiestore.in.

Availability

  • 6 days a week (Monday to Saturday)

  • Cities covered: New Delhi, Bangalore, Ahmedabad, Hyderabad

  • Applicable for residential and business addresses

Order Cut-Off Time

  • Orders placed before 6:00 PM → Delivered the same day

  • Orders placed after 6:00 PM → Delivered the next working day

Charges

  • Same-Day Delivery is a paid service

  • Fee: ₹199 per order

Important Notes

  • Same-Day Delivery is not available on Sundays or national/regional holidays

  • Orders placed on non-working days will be shipped on the next working day

11. Lost or Damaged Parcels

11.1 Damaged in Transit

Replacement will be processed after the courier completes its investigation.

11.2 Lost in Transit

Replacement will be processed once the courier confirms the parcel as lost.

12. Customer Support

For all customer service queries, please contact:

📧 support@techieindia.in