Return Policy

Last updated July 10, 2024

At Techie, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward return policy to make the process as hassle-free as possible.

Return Eligibility

1. Time Frame: Returns must be initiated within the specified time frame for each product category:
   • Laptop Batteries: 15 days
   • Laptop Adapters: 15 days
   • Laptop Keyboards: 7 days
   • Networking Equipment: 7 days
   • Laptop Cooling Pads: 7 days
   • HUBs: 7 days
2. Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.
3. Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required for all returns.

Non-Returnable Items

• Items without original packaging or accessories.
• Items that have been used, damaged, or altered.

Return Process

1. Initiate a Return:

   You can initiate a replacement/refund request by following the steps provided in the Return and Warranty link or Contact our Customer Support Team at support@techiestore.in or call us at 8088242424 to initiate a return. Please provide your order number and the reason for the return.

2. Approval: Our team will review your request and, if approved, will provide you with a case id by email.
3. Reverse Pickup: After receiving your refund request, we will arrange a reverse pickup to collect your product.
4. Shipping the Item: Securely pack the item(s) in the original packaging.
5. Verification: Once your returned product is delivered to our warehouse, we will begin the verification process. If the product passes the necessary checks, we will initiate the refund process.
6. Refund Process: If the return meets our criteria, we will process your refund to the original method of payment.

Exchanges

1. Initiate an Exchange:

   You can initiate a replacement/refund request by following the steps provided in the Return and Warranty link or Contact our Customer Support Team at support@techiestore.in or call us at +91-8088242424 to initiate an exchange. Please provide your order number and the reason for the exchange.

2. Approval: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number.
3. Reverse Pickup: We will arrange for a reverse pickup to collect the product.
4. Shipping the Item: Securely pack the item(s) in the original packaging and include the RMA number.
5. Verification: Once the collected product is delivered to our warehouse, we will proceed with the verification of your return order.
6. Initiate Exchange: After verification, we will promptly initiate the exchange process within the next 24 to 48 hours. We value your satisfaction and aim to address any concerns promptly.

Contact Us

For any questions or assistance regarding returns, please contact our Customer Support Team at:

• Email: support@techiestore.in
• Phone: +91-8088242424

Thank you for shopping with TechieStore.in! Your satisfaction is our priority.