Last Update on June 1,2020

Who we are

Techie is the operator of https://techiestore.in/. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Payment for shipping will be collected with the purchase. Shipping costs are calculated during checkout based on weight or dimensions or
destination of the items in the order (max price is Rs.100). This price will be the final price for the shipping cost to the customer and it will be non-refundable if the user opts for a refund.

3. Returns

Techie will happily honor any valid warranty claims, provided a claim is submitted within 1 year of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Techie to process your warranty claim within 1 day. Once the warranty claim is confirmed, you will receive the replacement item(if stock is available) or repaired item.

Cancellation Policy – COVID-19

Due to COVID-19 Pandemic, you must notify within 30 minutes of placing the order if you decide to cancel your order by phone or email, preferably by email and quote your order number.

Once Status is

PICKUP GENERATED

OUT FOR PICKUP

SHIPPED

IN TRANSIT

Cancellation fee will be applicable.

If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

Refunds may take up to 2 weeks, depending upon the mode of payment collection.

4. Delivery Terms

4.1 Transit Time Domestically

In general,  shipments are in transit for 1 – 7 days.

4.2 Dispatch Time

Orders are usually dispatched at 3:30 PM (IST) within 1 business days of payment of the order Our warehouse operates on Monday – Friday during standard business hours, except on Sunday and National holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Wrong Address/Contact Info

If the order is returned after multiple failed attempts of delivery due to incorrect address or contact info. Then the users have to pay delivery charges for the re-dispatch of the order.

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.6 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive an email from which they will be
able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present or without your concern, please contact customer
service with the next steps.

7. Duties & Taxes

The tax has already been applied to the price of the goods as displayed on the
website

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit

We will process a  replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a  replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at support@techieindia.in or srvtechie@gmail.com